Alex Shapley – Programme Manager / Project Manager

Summary Of Recent Positions 

Dates	Position	End-Client	Responsibilities	
				
2018-2025	Portfolio Manager	Commercial Solicitors	Roadmap, Outcomes, Benefits, Projects, Merger	
2023	Recovery Prog Mgr	Age UK 	Recovery of Insourcing Programme	
2018	Senior Project Mgr	Defra	Start-Up/Initiate: Data Management Framework	
2016-2017	Business Change Mgr / PPM Cons	Home Office PMO	Recovery PPM Resource/Coach, BCM, PMO, PM, Transformation, Benefits, Business Cases	
2015 - 2016	PPM Consultant	Art Museum Charity	Transformation Programme Consultancy	
2012 - 2013	Senior Project Mgr	NHS (BTHFT)	Recovery/Delivery of eMR project (£11.5m)	
2012	Recovery PM	A.P. Moller – Maersk	Cross Functional Lead 11 ITSM Toolset projects	
2011 - 2012	Programme Mgr	HP	Delivery of Spain DataCentre Refresh portfolio	
2009 - 2010	PM Consultant	NHS (UCLH) 	Project Start-Up / Initiation (EDRMS/Digital)	
2008 - 2010	Senior Project Mgr	Pearson Education	Upgrade of Intl Sales & Marketing System 	
2008	Programme Mgr 	Pearson plc	Initiation & Delivery of Royalties Portfolio  	
2007 - 2008	Head of Projects	Christie’s Auctioneers	Interim Head of Global Projects / PMO	
2006 - 2007	ECM Portfolio Mgr	Capita subsidiary	ECM / Workflow / EDRMS projects - PMO	
2006	Portfolio Manager	Virgin Media	Portfolio Definition for Re-brand Programme	
2005 - 2006	Senior Project Mgr	Kavanagh (to Telco)	Portfolio of £5m+ DataCentre refresh projects 	
2005	Recovery Prog Mgr	Capgemini @ DWP 	DWP ITSM Transformation Programme (PPP). 	
2005	Interim Prog Mgr	The Insolvency Service	Definition of Transformation Programme	
2004-2005	Senior Project Mgr	The Insolvency Service	Case Management project – Workflow, ECM	
2003 - 2004	Interim Head of Projects / PMO	Dubai Wealth Management bank	Recovery of ERP portfolio & 19 other projects in Dubai & Europe. Create PMO. Mentor PM’s 	
2002 – 2003	Programme Dir/Mgr
won award	Lloyds TSB plc £26.5m 1850 sites, 46,000 PCs	Customer Service Enhancing, Facilities & EUC Retail Banking Programme. Benefits Realisation	
2001	Programme Mgr 	AXA Shared Services 	Recovery of Data Centre Consolidation	
2000 – 2001	Global SD PM 	Cable & Wireless	ERP Global Service Delivery - SAP / CRM	
1999 - 2000	Portfolio Manager	Torch Telecom	White-Label Voice & Data Services projects	
1997 – 1999 	Programme Mgr	Yorkshire Electricity 	Company-wide EUC & Infrastructure (£6m)	
1997	Project Assurance	NHS (LGI)	Project Assurance & Stakeholder Mentoring 	
1996 – 1997	Head of Projects 	Environment Agency	Group Portfolio Management – Northern Group	
1996	IS/BPR Consultant	Black Horse Fin Serv	QA/PA for AWD Workflow system project	
1995	Int’l BPR PM	American Express	BPR, Change Control setup, 47 PID’s 	
1994	Relocation PM	NatWest   c. £850k	Multiple site IS Refresh and Relocations 	
1994	Relocation PM	Merrill Lynch	Consolidation of 5 sites, EUC, IS Refresh	
1993	Project Lead 	Prudential	AVC Management system – tactical solution	

Personal Details
Address:	Currently 2 Locations:	tel: 	+44 (0) 7973 172705
• Bristol / N Somerset (BS40)	email:	alex@cm-pm.com
	web:	www.cm-pm.com

Civil Status:	British, single	Driving Licence:  UK – Full
Security Clearance: contact for current clearance details (not published as per UK Gov direction)

Personal Profile
•	31 years Project, Programme, Portfolio & PMO Management/Direction – P3M Recovery Specialist 
•	Business focussed with commercial acumen.  Strong customer-facing communication skills.  Collaborative approach with proven history of high quality delivery (Benefits / Solutions) based on rigorous requirements gathering & investigation (Research / Discovery).  Quality ethos
•	MSP Advanced Practitioner (Managing Successful Programmes) MSPR/5883
PRINCE2 Practitioner P2RR/420167		Agile PM Practitioner (DSDM) 02879662-01-TYD4
APM PMQ / APMP (IPMA Level D AP24742)     ITIL Service Management Foundation P831178
AIIM ECMP (Enterprise Content Management Practitioner) – 40333B1A21
Member of APM (R29779) since 2003 – SIGs: Governance, Benefits, Enabling Change, PMO, Risk
- Member of APM Review/Focus Groups for APM BoK (6th Edition) Refresh Programme
Member of PMI (400564) since 2004 – CoP’s: Portfolio Management, Quality Management & Risk
•	Experienced in all aspects of Portfolio Management, Programme Management, Business Change Management, Transformation Management, Project Management and PMO Management
•	Experienced in Introduction of Best Practice Change Management Standards / Techniques / etc 
eg MSP, PRINCE2, Agile (GDS/DSDM/Scrum/SAFe), POTI, ITIL, Treasury 5 Case Model
•	Experienced in establishment / refresh / handover of PMO/PSO and PMO Tools projects
•	Proven experience of delivery of capabilities, outcomes & benefits to budget, time & quality
•	Full Change Management life cycle experience from Initiation to Closure (incl. POTI & Blueprint)
•	Extensive experience of Programme & Project Assurance and (in)formal OGC Gateway Reviews
•	Extensive experience of PPM coaching/mentoring for Programme/Project/BC Mgr’s & Stakeholders
•	Financial Management of P3M Initiatives from Inception to Closure (Estimates, Capex, Opex etc)
•	Successful previous management of:
o	programmes, portfolios of projects, projects, PMO’s, programme/project managers/teams
o	multi-site / multi-country programmes; relocation, integration & separation projects
o	Procurement / Suppliers / COTS based systems approach (Commercial Off The Shelf)
o	Business Process Re‑Engineering / Management / Automation (BPR / BPM / BPA) projects
o	Workflow / BPA, document management/ imaging & ECM / EDM / EDRMS projects
o	information / content / records management / case management / MIS / BI projects 
o	Data Warehouse (DWH/BI/MI) projects; asset, configuration & clean management projects
o	ERP, Knowledge Management, CRM, HR, payroll, finance, accounting & banking projects
o	ITSM/ITIL, SIAM (Service Integration), Service Delivery,  Transformation & Outsourcing
o	Procurement projects (Master Framework, PPP, PFI, OJEU, etc), in-sourcing / out-sourcing 
o	infrastructure/storage/cloud rollout/migration  and upgrade/refresh projects
o	application development, upgrade and rollout projects (onshore / offshore)
o	business / IS Strategy development, enterprise Roadmaps and Vision Statements
•	Previous experience within: Legal, Public Sector, Culture/Heritage, NHS, Logistics/Shipping, Publishing, Education, IT, Retail, Telco, Banking, Insurance, Utilities, Oil/Gas, Charity

Summary: Education, Qualifications and CPD
Regular CPD: active presenter/participant at seminars/webinars, eg PMI, APM, BIG CIC, AIIM, Project Controls
June 2019 – present	Founding Director & Pg Lead @ Business Integrated Governance CIC (BIG CIC)
June 2025 	BIG (Business Integrated Governance CIC) Level 3 Professional Exam
Oct 2024	Presenter: PMI PM4TheWorld, Purpose Driven Organisations / ESG / Sustainability
March 2024 	Business Integrated Governance Level 1 Associate Exam (Distinction)
Oct 2021 – Dec 2022	Approx 60 hours of Legal client CPD including: AML, KYC, Data/Cyber Security
Feb 2021	Management of Risk Overview appraisal (SPOCE) – ½ day
Feb 2021	MS Dynamics Fundamentals (Microsoft) – 2 days
June 2018	MoP (Management of Portfolios) Overview (SPOCE) – 1 day
July 2017	Managing Benefits Overview appraisal (Training Byte Size) – 1 day
April 2017	5 Case Model Business Case: Advanced Economic Case (HO A&I) – 1 day
June 2014	AgilePM Practitioner DSDM 2014 (Knowledge Academy) – 4 days
April 2014	EVM (Earned Value Management) Workshop (Ten-Six) – 4 days
Dec 2013	APM PMQ (fka APMP) based on APM BoK 5th Edition (AIM) – 6 days
Nov 2013	Lean Competency Refresh Course (OEE UK) – 1 day
April 2013	Imaging Technology Education & Exposition (ITEX) – 3 days
April 2013	IS & Mobile Security tracks @ ISC West – 4 days
Nov 2010 – March 2012	APM Body of Knowledge 6th Edition – Member of both Focus & Review Groups
	 - Governance, Knowledge Management, Business Case: Benefits, Sustainability
Sept 2009	Six Sigma for Business Leaders (Maverick) – 3 days
May 2009	European Computer Driving Licence – public exam
Feb 2009	PRINCE2 Practitioner Re-Registration – public exam
Jan 2009	P3O (Portfolio, Programme and Projects Offices) Overview – 1 day
Oct 2008	ARMA International Conference and Exhibition – 5 days
Feb 2008	MSP 2007 Advanced Practitioner Conversion (AIM) – 1 day
Nov 2007	PSNext Change Management toolset (Sciforma) – 2 days
May 2007	Agile DSDM 4.2 Conversion (DSDM Consortium) – 1 day
March 2007	AIIM ECMp (Enterprise Content Management) Practitioner – 3 days
March 2007	Imaging Technology Education & Exposition (ITEX) – 3 days
May 2006	Introduction to Lean Six Sigma (Aikona) - 1 day
May 2006	Business Benefits of Mobile Broadband (IWCE) - 3 days 
Oct 2005	ITSM (ITIL Service Management) and CMMI (Dynamic LV) – 3 days
Oct 2005	VoIP/IPTV Benefits/Strategy/Deploy (TelecomsNext) – 3 days
April 2005 - June 2005	MSP (Managing Successful Programmes) Advanced Practitioner (AIM) – 6 days
May 2005	ISO9000/ISO9001 training (BQI Consulting Limited) – 2 days
Apr 2005	CobiT 4.0 - IT Gov, Control & Assurance (ISACA) – 3 days
Sept 2004	Commenced Chartered Management Institute PPM Diploma
June 2004	IBM WebSphere Business Integration Workbench (IBM) – 3 days
Dec 2003	PeopleSoft / JD Edwards ERP for Business Leaders (PeopleSoft) – 2 days
Oct 2003	BEN (Business Engine Network) for PM’s (LTSB) – 2 days
Sept 2003	PRINCE2 Practitioner re-qualification (AIM) - 5 days
March 2003	Strategic PMI for Programme Managers (Maverick NY) - 4 days
Dec 2002	Introduction to Agile DSDM (DSDM Consortium) - 2 days
May 2002	Quality Concepts and Methods (AIQA) – 5 days
Oct 2000	Introduction to Siebel Course (Polaris Solutions) - 2 days
Sept 1999	Introduction to IBM WebSphere products (IBM) - 2 days
Aug 1998	Business Objects Explorer/Reporter (Business Objects) - 2 days
Aug 1998	PRINCE2 Practitioner (Duhig Berry) - 5 days
Aug 1997	Advanced Applying PMW (ABT Corporation) – 2 days
Jan 1996	Introduction to AWD Workflow DST Systems (BHFS) – 2 days
May 1995	Strawman Strategic BPR Method (American Express) – 2 days
May 1995	Introduction to Six Sigma (American Express) – 1 day
May 1995	Introduction to Lean Process Improvement (American Express) – 1 day
Aug 1994	Introduction to Cisco Router Configuration (Horizon) - 5 days
July 1994	Microsoft MCP – Microsoft Project v.4 (Open Exam)
Oct 1992	SSADM (VSEL) – 3 days 	Kanban (VSEL) – 2 days
May 1989	Introduction to Project Management Principles (ICL) – 3 days
1988 - 1989	City Of London - 1st Yr Accountancy / Economics BA
1981- 1986	Clifton College, Bristol.  (Scholar) - 3 A-Levels (incl. Maths & English)