Alex Shapley – Programme Manager / Project Manager

Summary Of Recent Positions

Dates	Position	End-Client	Responsibilities	
				
2011	Programme Mgr	HP	Delivery of DataCentre Upgrade (Spain)	
2010	Senior Project Mgr	Thomson Reuters	Delivery of online legal publishing projects	
2009 - 2010	PM Consultant	NHS (UCLH) / CSR	Project Start-Up / Initiation (Web / EDRMS)	
2008 - 2010	Senior Project Manager	Pearson Education	Initiation & Delivery of EDRMS / Web Intl Sales & Marketing System upgrade project	
2008	Programme Manager 	Pearson plc	Overall Management of Royalties Portfolio and project management of Financial Remediation 	
2007	Interim Head of Global Projects	Christie’s Fine Art Auctioneers	Interim Head of Global Projects (as cover for incoming Director on gardening leave)	
2006 - 2007	ECM Portfolio Mgr	Capita	Initiation of Workflow / Imaging / EDRMS 	
2006	Portfolio Manager	Virgin Media	Portfolio Definition in Re-brand Programme	
2005 - 2006	Senior Project Manager	Kavanagh Systems Limited (to Telco)	Portfolio Management of £5m+ DataCentre refresh projects via SI. Mentoring PM’s	
2005	Interim Programme Manager	DWP (via CGEY)
SCS – Grade 5	Creation of Programme Mandate & Programme Brief; high level definition of 34 projects	
2005	Interim Programme Manager	The Insolvency Service	Management of ‘IaP’ & ‘DaP’ processes 
(MSP definitions) for Efficiency Programme	
2004-2005	Senior Workflow
Project Manager	The Insolvency Service
(Executive Agency of the DTI)	Project Management of Case Management project - enterprise remote access, document management/imaging, EDRM, workflow system	
2004	Interim Head of Projects	Dubai based Wealth Management bank	Responsible for 19 current & potential projects in Dubai & Europe. Create PMO. ERP focus	
2002 – 2003	Business Programme Mgr 
won award	Lloyds TSB plc
£26.5m infrastructure
 1850 sites, 46,000 PCs	Initiation, Definition and Management of Customer Service Enhancing (Infrastructure based) Programme. Realisation of Benefits	
2001	Programme Mgr 	AXA Shared Services 	Data Centre Consolidation 	
2000 – 2001	Service Delivery Project Manager	Cable & Wireless
(part of £66m prog)	Management of Service Delivery function for Global Process Automation (ERP) Programme	
1997 – 1999 	Programme Mgr	Yorkshire Electricity 	Company-wide infrastructure Programme (£6m)	
1997	Project Assurance	NHS (LGI)	Project Assurance & Stakeholder Mentoring 	
1996 – 1997	Head of Projects (Northern Group)	Environment Agency
£3m +	Group Portfolio Management – Northern Group IS Projects.  Relocation/Network/Development	
1996	IS Project Manager	Post Office   c. £750k	Initiated/Managed multiple small projects	
1996	IS/BPR Consultant	Black Horse Fin Serv	QA/PA for AWD Workflow system project	
1995	Int’l BPR PM	American Express	BPR, Change Control setup, 47 PID’s 	
1994	Relocation PM	NatWest   c. £850k	Managed 550 user relocation and IS upgrade	
1994	Relocation PM	Merrill Lynch	Managed 5 site relocation and macro team	

Personal Details
Address:	1310b High Road	tel: 	+44 (0) 7973 172705
Whetstone	email:	alex@cm-pm.com
LONDON  N20 9HJ	web:	www.cm-pm.com

Civil Status:	British, single	Driving Licence:	UK – Full

Personal Profile
•	18 years Programme, Portfolio & Project Management
•	Business focussed with commercial acumen.  Strong customer-facing communication skills.  Collaborative approach with proven history of high quality delivery based on rigorous requirements gathering / definition.  Risk focussed.  Process minded with a quality ethos
•	Managing Successful Programmes Advanced Practitioner MSPR/5883
Prince2 Practitioner P2RR/420167 	ITIL Service Management Foundation P831178
AIIM ECM (Enterprise Content Management) Practitioner (ECMPR-C-100)
Member of APM R29779 (SIG: Risk)	Member of PMI 400564 (SIGs: Risk & Quality)
Member of APM Review/Focus Groups for APM BoK (6th Edition) Refresh Programme
•	Experienced in all aspects of Programme Management, Project Management and Project Office Management, with good leadership and people management skills
•	Experienced in establishment of PMO (corporate and specific) and PSO
•	Proven experience of delivery of solutions within budget and time scales
•	Full Change Management life cycle experience from Initiation to Closure
•	Extensive experience of Programme & Project Assurance and (in)formal OGC Reviews
•	Extensive experience of coaching / mentoring Project Managers and Stakeholders
•	Successful previous management of:
o	programmes, portfolios of projects, projects, project managers and project teams
o	multi-site / multi-country projects, relocation, integration & separation projects
o	COTS based systems approach (Commercial Off The Shelf)
o	Business Process Re‑Engineering / Management (BPR / BPM / BPA) projects
o	Workflow / BPA, document imaging / management & EDM/EDRMS projects
o	information / records management / ECM projects; HR & payroll projects
o	ERP, CRM, accounting and banking projects
o	in-sourcing / out-sourcing (insourcing / outsourcing) projects
o	asset, configuration & clean management projects
o	infrastructure / storage rollout and upgrade / refresh projects
o	application development, upgrade and rollout projects (onshore / offshore)
o	business / IS Strategy development
•	Previous experience within Government, Financial Services, International Banking, Investment Banking, Retail Banking, Insurance, Telco, Utilities, Retail and Oil / Gas
•	Open minded and flexible, pragmatic, innovative and creative, good problem solver
•	A dedicated professional with a commitment for excellence 

Employment History
Jan 2011 – current :		Programme Manager  – DataCentre Toolset Upgrade
					Reporting to: EMEA Programme Manager – HP
Scope :	Delivery of Spain portfolio of DataCentre Toolset Migration/Upgrade projects to c.90 Accounts

August 2010 – Oct 2010 :	Due Diligence / Project Assurance – Wealth Management
					Reporting to: Executive – ME Private Client
Scope :	Management of Due Diligence for potential purchase of UK Broker. Project Assurance of bespoke Financial Hub project delivering connectivity between three wealth management systems – 2 x Private Client Portfolio Management and 1 x Bond Management. Planning for merge of acquisition
Achievements :	Successful Project Assurance and related Project Recovery of Financial Hub project. High->Medium level planning for Merge project to assume Broker into existing organisation

April 2010 – August 2010 :	Senior Project Manager  – Intl Legal Online Services
					Reporting to: Project Group Director – Thomson Reuters
Scope :	Senior Project Manager within PMO managing multiple full lifecycle projects and workstreams for multiple country variants of the Westlaw Online Legal Information System. 
Matrix managed development teams in UK (2 sites), Argentina and Hong Kong. Projects delivered using PMI/Agile
Achievements :	Successful delivery of releases/upgrades to UK & HK

Oct 2009 – Feb 2010 :		Project Management Consultant (part-time) – Definition
					Reporting to: General Medical Consultant – NHS (UCLH)
Scope :	CSR Project Management assistance for Project Start-Up/Initiation for EDRMS Patient Registration System for Tropical Diseases Hospital 
Mentoring/coaching of key Clinical Stakeholder
Achievements :	Successful delivery and sign-off of Mandate and very detailed Project Brief. Key Clinical Stakeholder now has solid grasp of Prince2 concepts for Project Definition
Fulsome ‘thanks’ from client

Employment History
Sept 2008 – Dec 2009 :		Senior Project Manager  – Intl Marketing System Upgrade
					Reporting to: Senior Marketing Mgr – Pearson Education
Scope :	Initiation and delivery of project to enhance internet based International Sales & Marketing system (EDRMS / CMS / MIS) for world’s largest Educational Publisher, with specific focus on MIS and Report Production. 72 Products delivered over 6 project stages (including Project Closure Stage and Lessons Learned documentation). Politically complex project with multiple Finance Directors providing funding and development split between UK and Eastern Europe. Project managed using Prince2 method and Agile/Scrum techniques
Achievements :	Successful global delivery of 2 tactical interim releases (to 3 markets only) and 2 business critical software releases (to 23 international markets within Europe & Gulf) to enhance MIS / Automated Data Input / Reporting / Language – implementation of related business processes (eg based on new MIS Reporting) at time of Go Live. 
Enhancement of Support Processes & User/Technical Documentation to extend sustainability of system for at least five years (when system planned to be replaced by new corporate platform eg Siebel)

April 2008 – Sept 2008 :		Programme Manager – Royalties Portfolio – Pearson
					Reporting to:  Programme Director (Head of Group PMO)
Scope :	Management of Portfolio of 4 high profile interdependent Royalties projects. Hands-on project management of highest priority Financial Reconciliations project and mentoring of PMs for: Statement Run project, Process Improvement project & Klopotek (Publishing/Royalties system) Upgrade project
	Weekly presentation to Programme Board (plc CFO, plc Board Directors, other Directors) and Daily Reporting via email
Mentoring of PM for PCI (Payment Card Industry) Compliance project and completion of Project Brief & PID
Achievements :	Audit Committee satisfied re: outstanding Reconciliation Issue (old vs new Royalties systems) and credible project progress. Identification of all financial differences between old and new Royalties systems with realistic plans for future resolution
	Integrated Portfolio Roadmap with prioritisation & milestones
Detailed (re-)planning of all projects within Portfolio (with supporting documentation) to achieve Business Sign-Offs
Business sign-off of Project Documentation (PIDs etc)
Completion of key stages and delivery of high profile products
	Board Directors’ (plc) Thanks for “Outstanding Job”

Employment History (Cont)
Dec 2007 – April 2008 :		Change Management Consultancy for Private Clients
Scope :	Diverse Change Management Consultancy, including: 
Project Definition – PM Collaboration Toolset (Travel Co.)
Project Assurance / Pr2 Coaching (US Consultancy in Japan)
Project Definition – Web 2.0 / Virtual World (Marketing Co.)
Project Recovery – Web / SEO / E-Commerce (Ceramics Co.)

Aug 2007 – Dec 2007 :		Interim Head of Projects – Christie’s Fine Art Auctioneers
					Reporting to:  Group Performance Director
Scope :	Interim Head of Projects (as cover for incoming director completing gardening leave); specifically: Project Management Governance, Project Management Mentoring, Portfolio Management/Assurance, review of PM Collaboration Toolsets (eg Change Planning, Reporting & Resource Management)
Achievements :	Review, definition & re-definition of all existing and planned projects. Design and implementation of standard definition and planning templates (based on Prince2), leading to Christie’s first consolidated reporting of progress and resource utilisation. Recovery of Financial (JDE), Customer Relationship (Siebel) and Content Management (FormScape) projects
	Support, Coaching & Mentoring of internal Project Managers and Workstream Leaders to enhance competency of PMs (working unsocial hours across two time zones)
Introduction of best practice PM techniques into organisation, including: Mandate (formal authorisation), Definition (PID), product based planning (overall product description, product breakdown, product flow, lower level product descriptions) quality management (customer expectations, acceptance criteria, senior user sign-off of Product Descriptions)
Specific one-to-one coaching of PM & Workstream Lead novices. Introduction of concept of CPD to organisation, including: SharePoint links page, formal CPD planning, organisation of group visits to PM Seminars (eg APM, PMI). General guidance to stakeholders
Assessed organisation’s requirements for a Change Management Toolset (eg Collaborative Project Management tools), using a Mandatory/Desirable/Wish-list approach, and with specific emphasis on Resource Utilisation & Estimation. Performed a high level review of multiple Toolsets against Functional Requirements, and an in-depth review of four short‑listed solutions creating a Balanced Scorecard report

Employment History (Cont)
April 2007 – Aug 2007 :		Change Management Consultancy for Private Clients
Scope :	Diverse Change Management Consultancy, including: Programme Brief - Transformation Programme (ME Bank), Project Mandate/PID – Housing Association Extranet, Programme/Project Management Training/Mentoring, 
Web SEO and Database Conversion (Recruitment Agency), Online Showreels & Audition Tapes (Theatrical Agency)

Dec 2006 – March 2007 :		ECM Portfolio Manager – Swordfish Enterprise projects
					Reporting to:  Business Unit Manager – Capita subsidiary
Scope :	Initiation of Workflow / Imaging / EDRMS projects based on .Net 3.0 (web front end) & developed offshore. PM Mentoring
Achievements :	Project Definition for both Strategic EDRMS project and Bespoke Workflow EDM project (offshore insurance admin incorporating case management and performance/capability management; utilising Singularity, FileNet, SharePoint, etc)
Development of strategic roadmap for product development
Re-definition of predecessor EDRMS project (Local Gov)
Introduction of formal Business Cases / Benefits Models
Creation of template PM documentation and related mentoring

Aug 2006 – Oct 2006 :		Senior Project Manager – Re-brand Programme
					Reporting to:  Programme Manager – Virgin Media
Scope :	Portfolio Definition of all five customer facing projects (Billing, Customer Care, Credit & Collections, Concession-Sales and Tele-Sales) within highly confidential programme
Achievements :	Creation of PIDs and high level work packages for all projects, including product flows with estimates of time, cost & resource.  Sign-off from senior business Stakeholders

June 2006 – July 2006 :		Senior Project Review / Assurance – Oil/Gas Major Tender
					Reporting to:  Managing Director – TRX Colleague SA
Scope :	Quality Review / Quality Assurance for highly confidential project delivering a major tender within Oil/Gas industry. Working with international team of construction engineers, pipeline management specialists, massive freight logistics specialists and international bid accountants
Achievements :	Successful revision and consolidation of tender documents to enable tender to be submitted to bankers

Employment History (Cont)
Nov 2005 - April 2006 :		Senior PM – Telecoms DataCentre Refresh projects
					Reporting to:  Technology Director – Kavanagh
Scope :	Portfolio Management of £5m+ DataCentre Refresh projects delivering to Kavanagh's largest client (International Telco) via global Systems Integrator. All projects managed to Prince2
	Full involvement in portfolio Contracts/Commercials
Day-to-day relationship with SI Project Managers
Enhancement of Kavanagh’s Project Management capability via: example, discussion groups, general mentoring and drop-by.  Project Assurance / Review of other in-house projects
Achievements :	Successful delivery and closure of initial two projects (the two largest within the portfolio) and thorough preparation for projects three & four. All projects managed to Prince2
	Initial two projects involved the scoping and implementation of a highly resilient HP Enterprise Data Centre Solution to three environments (Test, Production, DR) - Unix / Windows / Storage SANs (Storage Array Networks) of 8 x rp8420 unix servers, 120 x Blade Servers, 3 x EVAs and 3 x Tape Solution
	Agreed T’s & C’s with Systems Integrator
Experience of dealing with SI’s expedited contract discussions
Productive relationships with all four SI Project Managers
Developed in-house Product Planning capability, including better use of Product Flows and Product Descriptions. Revised Kavanagh project templates, including: business case, PID, Stage Plan, Product Description, Communication Plan
	
Aug 2005 - Oct 2005 :		Interim Programme Mgr (SCS, Grade 5) – SDD Tx Prog
					Reporting to:  SDD Tx Programme Dir – DWP (via CGEY)
Scope :	Interim Programme Management covering between CGEY Tx Director leaving and ITIL specialist PM commencing. Programme to transform major supplier management and to establish largest ITIL Service Management function within Europe
Achievements :	Creation of Transformation Programme Mandate/Brief & high level definition of 34 projects and programme planning phase. Performed Project Assurance / Review of all existing projects within Directorate and reported re: future OGC Review(s)

Employment History (Cont)
May 2005 - July 2005 :		Project Manager – Web Start Up Project (private)
Scope :	Project Management and Business Analysis for Web Start Up
	Production of PID and detailed Business Case including Investment Appraisal and Marketing Case
	Liaison between international stakeholders to gain consensus
Achievements :	PID developed to Prince2 method
	Developed detailed Business Case that was signed off by all stakeholders
Achieved external investment 

April 2005 - July 2005 :		ISO9000 Project Manager – Quality Management Project
					Reporting to:  Directors of CM Project Management Ltd
Scope :	Project Management of ISO 9000 project to implement quality system & gain ISO 9001:2000 certification (UKAS accredited)
Achievements :	Received formal ISO 9001:2000 certification from BVQI

Jan 2005 - April 2005 :		Interim Programme Manager – Efficiency Programme
					Reporting to:  Change Director – The Insolvency Service
Scope :	Interim Programme Management of ‘IaP’ (Identifying a Programme) & ‘DaP’ (Defining a Programme) processes (Managing Successful Programmes framework definitions) for working practices and efficiency programme
	Programme objectives: to improve operational efficiencies, cut unit costs, reduce staff turnover and increase flexible working practices in order to enable Service to cope with projected 50% increase in insolvencies to be administered (period 2004-2009)
	Review Programme Brief and create Terms of Reference for ‘DaP’ with product flow and work breakdown.  Lead teams of Business Directors for development of Vision and Blueprint for both Policy and Business Operations 
Achievements :	All scope completed to satisfaction of SRO (Senior Responsible Owner - Deputy Inspector General)
	Adaptation of Strawman method and templates for high level BPR to suit needs of programme/organisation.  Training of Business Directors in Strawman and Separation Management techniques and subsequent successful use to highlight efficiencies, savings and improvements in staff retention 
Full handover to subsequent Interim Programme Manager (as prior CPD commitments negated immediate contract renewal)

Employment History (Cont)
April 2004 - April 2005 :		Senior Workflow Project Mgr – Case Management Project
					Reporting to:  Programme Mgr – The Insolvency Service
Scope :	Prince2 Project Management of Start Up & Initiation stages (Requirements Definition & Solution Identification) of Case Management project for UK Civil Service Agency.  Project mandated to deliver a company wide Case Management system, whereby all information is stored and accessed electronically, has automation, workflow and document management, and encompasses all of the functionality of the existing systems. Project and its products aligned with UK e-government strategy
	Appointment of Project Executive (SRO), Project Board and Project Team.  Recommendation for QA/PA roles.  Creation of Project Mandate, Project Brief, Project Approach (COTS based approach), Initiation Stage Plan and PID
Lead team to review, correct and update existing BPM IBM WBI Workbench Business Process Models 
Establish a culture of Project quality; ensure skills transfer, and mentor team members. Mentor other Project Managers and provide internal Project Assurance to Directing Board
Achievements :	Successful completion of scope with Project Board sign-off’s.  Completion of BPM (Business Process Mapping) work stream with updated demographics / work estimating model
Led business reference site visit to NZ sister organisation and subsequently obtained source code to existing and future NZ Case Management Systems at no cost to UK (c.£15m saving). [NZ Case Management System incorporates Workflow, EDRM, Document Management, Banking, Trust Accounting, and remote access (Aventail VPN) – developed offshore (NZ) utilising J2EE (Java) N-tier architecture on Oracle back-end]
Offered & accepted three contract extensions to: complete Initiation Stage, and lead NZ visit
Positive responses from external Project Audit & OGC Review

Jan 2004 - May 2004 :		Project & Risk Management Consultant – 19 projects
					Reporting to:  IT Dir – Dubai Wealth Management bank
Scope :	Provide Project Assurance and Risk Management consultancy in Dubai and Europe for 19 current & potential projects for Dubai based Wealth Management bank. Revise ERP PIDs
Mentor existing project managers and advise on their CPD
Achievements :	All scope achieved to satisfaction of directing board.  Implemented PSO (Programme / Project Office)

Employment History (Cont)
May 2002 - Dec 2003 :		Business Programme Mgr – LAN Upgrade Programme
					Reporting to:  Senior Programme Mgr – LloydsTSB
Scope :	Initiate and Define Infrastructure Enabling Programme to enhance Customer Service, transaction times, printing capabilities, ATM connectivity, etc via an upgrade of 1850 Retail Branches (refresh 46,000 PCs).  Bring all Retail Branches to uniform standard and achieve support cost savings by removal of legacy devices and cleansing of databases
	Lead Tendering Processes for appointing Subcontractors and liaise with Procurement/Legal to develop template contracts
Develop Divisional Business Cases (and project documentation – Initial Business Cases, TOR’s, Requirements Definition Reports & Feasibility Reports) and achieve Director sign-offs.  Produce ‘Umbrella’ Full Business Case for CEO sign-off
Deliver Proof of Concept, Process and Pilot projects and initiate major projects within programme
Establish a culture of Programme/Project quality; ensure skills transfer, and mentor team members
Achievements :	Programme delivered £55k under total budget (£26.5m)
Programme was recipient of LTSB ‘Making a Difference’ award, and is now held up as exemplar LTSB Programme
Created all Business Cases and supporting documentation and successfully escalated to achieve all sign-offs (including CEO)
Created minimal impact delivery processes requiring no planned down-time in office hours.  Created rapid response support processes to minimise any unplanned down-time
Successful delivery of Proof of Concept project (10 branches in 2002) and Bulk Implementation Pilot project (245 branches in 2003).  Benefits delivered included faster transaction times, better customer service, improved printing and ATM upgrades
	Key party in development and signoff of new framework agreements with Tier 1 Suppliers.  Led tender processes and contract negotiations to drive down costs from 3 biggest suppliers (savings of 15%, 25%, 75%)
Built strong relationships with business through frequent meetings, presentations, reports and voice-conferences. Improved quality and usability of information flow to different business areas via tailored written reports and intranet sites
Gave presentations to LloydsTSB Project Management departments on ‘Business Relationship’, ‘Quality Within Projects’, and ‘Communicating with the Customer’

Employment History (Cont)
March 2002 - May 2002 :	BPR/BPM Project Management Consultancy
					Reporting to:  Head of EB Servicing – Swiss Life (UK) plc
Scope :	Build an Employee Benefits Servicing BPR Team to Re‑engineer the Business Processes of Swiss Life EB Servicing
Lead the EB Servicing BPR Team to produce a Feasibility Study and a PID based upon 126 work streams previously identified during Business Review Workshops
Establish a culture of project quality; ensure skills transfer, and mentor team members
Achievements :	Built a focussed and effective BPR Team of 4 full time members and 7 part time ‘specialist skills’ members through a process of seminars, workshops and interviews
Reviewed original BPR Workshop documentation, managed specific focussed workshops and produced overview report
Produced 126 high-level work stream definitions with associated business cases & integrated project plans.  Produced Project Approach & process maps.  Delivered final report prioritising work streams by financial benefits, implementation time, time to break even, customer service and business impact
Cancelled previously prioritised work streams as a result of analysis showing no financial benefits
Delivered full PID and planning documents detailing further scoping work identified during Feasibility Study.  Delivered Project Brief (and template PID) detailing future BPR Project
Skills transfer of BPR techniques (based on Strawman methodology) and project management skills.  Smooth handover to in-house Project Managers.  Received glowing reference from Project Sponsor
Performed Project Assurance for other EB Servicing projects

Sept 2001 - Jan 2002 :		Business Project Management Consultancy
Private Client Stockbroker - Reporting to: Finance Dir.
Scope :	Business Project Management of pilot Business Improvement project for Investment Services Department of UK Private Client Stock-Broking Firm
Achievements :	Successful creation of PID and detailed appendices detailing: 
time vs client type vs portfolio size vs commission, 7 automated daily/weekly reports (combining data from 4 separate account management systems), template research notes, template client reviews, template client letters, template newsletter articles, and revised client summary of statements

Employment History (Cont)
July 2001 - Sept 2001 :	Project Manager – Client & Network Work Streams for AXA-PPP Healthcare DCC Project
					Reporting to:  AXA-SSL UK DCC Programme Manager
Scope :	Project Management of 2 highest risk Work Streams, Client & Network, within AXA-SSL PPP Healthcare DCC Project
	Ensure all requirements, approach documentation & project plans are pertinent and in place, and obtain necessary resource to achieve objectives.  Management of work to completion and subsequent handover to Business As Usual functions
Achievements :	Successful amendment and rollout of 750 client applications to 2,500+ clients at 36 sites within critical 2 hour period (using Netware Application Launcher).  Implementation of new network links.  Contingency solution of Network Address Translation invisible to users in few cases where required.  All client & network changes seamless, to timescale and correct

Mar 2001 -June 2001 :	Programme Manager (Interim) – AXA-PPP DCC Program
(of AXA-SSL UK Data Centre Consolidation Programme)
					Reporting to:  AXA-SSL UK DCC Programme Manager
Scope :	Interim Programme Management / Separation Management of AXA-PPP Programme as part of overall AXA-SSL UK Data Centre Consolidation Programme
	Programme to move mainframe (applications & data), mid-range (computers, applications & data) and associated kit from CGEY (London) to new AXA-SSL data centre (Lytham)
	Completion of Programme Initiation and convention of Programme Board to agree and sign-off Terms of Reference
	Creation of Framework Project Plans and leadership of detailed planning workshop for both group & component areas
Achievements :	Enhanced goodwill and working relationship between 
AXA-PPP and AXA-SSL.  Gained agreement of detailed scope, completed Programme Definition Document and convened AXA-PPP Programme Board
	Created detailed programme plan (MS Project) including milestones and GO / NO GO decision points to satisfaction of both AXA-PPP and AXA-SSL (planned 11 man years of tasks)
	Created & maintained ARID Register (Assumptions, Risks, Issues, Dependencies) including agreed Risk Impacts
Established regular component workshops (mainframe, mid-range, networks, client) attended by all relevant parties (PPP, SSL, CGEY) to achieve planning and progress

Employment History (Cont)
Dec 2000 - Mar 2001 :		Project Manager –Project Sapphire- Cable & Wireless
					Reporting to:  Senior Programme Mgr – Cable & Wireless
Scope :	Project Management of Global Service Delivery for Project Sapphire (previously known as the Total Solutions Framework) to deliver end-to-end automated business processes (ERP / Workflow) to Cable & Wireless global business areas
Completion of Phase 1 (pilot implementing 4 global business processes) including all testing, business continuity (disaster recovery) and subsequent handover to business as usual
Completion of Phase 2 PID (18 global business processes) and creation of in-depth Product Descriptions.  Full documentation (incl. process maps) of business processes to be automated
Day to day management of major suppliers (IBM & Deloitte) including infrastructure/application support, change management and problem management
Achievements :	Completed Phase 1 Service Delivery (inc. draft SLAs) and ensured satisfactory handover to Programme. Work included: server implementation into pilot data centre (Kenan Arbor, Clarify, Remedy, Siebel, SAP, Web Methods, Architel Order Management System & Apache hosted on EMC/Compaq Unix/NT), definition of Test Plan and subsequent testing, and Phase 1 Lessons Learned document
Completed Phase 2 PID and high level Product Descriptions.  Also created ARID Register (Assumptions, Risks, Issues, Dependencies), initiated additional planning tasks related to risk mitigation, and drafted detailed ‘metrics’ plans for Phase 2 including logistics, timescales and costs to create “clones” of UK Data Centre in both Tokyo and Santa Clara
Performed Project Assurance role within Global Programme
Project terminated as result of cancellation of Global Programme

Nov 2000 - Dec 2000 :		MIS / IS Strategy / BPR / Proj. Management Consultancy
Int’l Web Agency – Reporting to Group Production Mgr

Oct 2000 - Dec 2000 :		Project Management Consultancy
International Web Gaming Business
					Reporting to:  Managing Director (Private Client)

Aug 2000 - Oct 2000 :		CTI Strategy Consultancy (part-time)
Telecommunication Industry - Premium Rate Services
					Reporting to:  Managing Director (Private Client)

Employment History (Cont)
Aug 2000 - Oct 2000 :		Website Project Management Consultancy (part-time)
Niche Recruitment Consultancy (Private Client)

June 2000 - Aug 2000 :		Project Manager – Indirect Voice Project - Torch Telecom
					Reporting to:  Director of IT - Torch Telecom

Nov 1999 - May 2000 :		Website Project Management Consultancy (part-time)
Various Private Clients 

Oct 1999 - April 2000 :		Technical Supplier Management Consultancy (part-time)
Telecommunication Industry - Premium Rate Services
					Reporting to:  Managing Director (Private Client)

Oct 1999 - Feb 2000 :		Business Project Management Consultancy (part-time)
Horse Racing Industry - Internet/E-Business
					Reporting to:  Technical Director (Private Client)

Oct 1999 - Nov 1999 :		Technical Management Consultancy (part-time)
Telecommunication Industry - Premium Rate Services
					Reporting to:  Managing Director (Private Client)

April 1999 - Aug 1999 :		Project Manager – Asset/Config./Clean Management
					Reporting to:  Support Manager - Yorkshire Electricity
Scope :	Initiate three related Asset, Configuration, and Clean Management Projects, exploiting existing Ultracomp Redbox helpdesk & asset management system (Oracle based), fPrint audit software, BMC Patrol and EDM (enterprise s/w dist.) to enhance business support and incident management.  
Amend and implement IS Support processes to exploit the newly integrated support platforms.  Deliver MIS functionality to provide detailed cost of ownership metrics
Was requested by IS Board Director to perform this role 
Achievements :	Liaised with Business & IS (Senior Users) to produce PIDs acceptable to all.  Arranged appointment of appropriate middle management business representative as Quality Manager
Workshops facilitated business buy-in for new IS support processes and concepts of stricter asset management
Delivered initial integration stage and related support processes
	Smooth handover of projects to Junior Project Manager

Employment History (Cont)
June 1997 – April 1999 :		Programme Manager – Office Systems Programme
					Reporting to:  Programme Director - Yorkshire Electricity
Scope :	Manage the programme to integrate, update and rationalise all Office Systems and infrastructure across the organisation to current technology standards to enhance business functionality and performance, yet enable each business division to become technically autonomous should it be required.  Replace the existing ICL OfficePower, rationalise 3000+ PC software applications, and implement a standard PC operating environment and network infrastructure 
	Responsible for development and signoff of all necessary business and technical strategies to support the programme 
	2 pilot projects and 6 business rollout projects over 25+ sites
	Responsible for 50+ staff (permanent, contract, bodyshop)
Achievements :	Completed at 22% under budget (£4.7m versus £6.05m) and 
2 months ahead of schedule (16 months versus 18 months)
	Succeeded where three previous Programme Managers failed
	Developed corporate strategies for Network Infrastructure, Messaging, Windows Networking, Disaster Recovery, Data Migration, Internet, Intranet and Desktop Security as pre-requisites for re-planning programme (programme had been put on hold when predecessor left YEG)
	Successfully presented redeveloped plan to Board Directors using previous metrics to demonstrate cost-efficiency
	NT Network standardised on Windows NT Server v4 - with pilot of Windows 2000 Server (beta) for future-proofing.  Rationalised NT Server requirement from 80 to 7 Domains.  Investigation & Pilot of Windows Terminal Server / Citrix / Winframe for future upgrades
	Distributed electronic mail network using HP OpenMail v5.20 (c.4000 accounts) & MS Exchange 5.x (c.1,800 accounts)
	Managed Desktop/Network/Internet Security Review - Implemented Internet DMZ and secure intranet applications
	Document Management System (PC Docs) to 2000+ PCs
PC configurations rationalised to 17 business builds.  
Rationalised 3,800 business applications down to 180 and converted/migrated all data (process transparent to users)
Rationalised 105 domains and cleaned/migrated all data
	Rebuilt the configurations of over 3,500 PC’s & trained over 2,900 staff

Employment History (Cont)
Nov 1996 – May 1997 :		Group Project / Portfolio Manager – Environment Agency
					Reporting to:  Head of IS – Env. Agency Northern Group
Scope:	Responsible for all IS project work within the Northern Group of the Environment Agency (100+ projects/work streams)
	Analysis, rationalisation, consolidation and presentation of projects that had been previously undefined as a result of the Environment Agency creation (merge of 80+ organizations)
	£3m+ per annum budget for Northern Group IS Projects
Achievements :	Implemented dynamic MIS system (project metrics) defining all work by project, type, location, resourcing, etc versus actual/provisioned costs.  Created standard project reports (Gantt chart, Budget, ARID, Stakeholder map, etc)
	Interviewed and appointed Project Managers, Engineers, etc

Nov 1996 – May 1997 :		NE Group Senior Project Manager – Environment Agency
					Reporting to:  Head of IS – Env. Agency Northern Group
Scope :	Hands-on Project Management for all IS project work within the NE Region of the Environment Agency(50+ projects /work streams).  Definition and sign-off of all IS project work within NE business projects (with IS Account Mgr and Business Project Sponsors)
	Set up Project Office and create all IS template documentation
	Management of NE IS Project Team (7 direct reports)
	circa £1.4 Million per annum budget for NE IS Projects
Achievements :	Development of server & client builds (to national EA standards) utilising Novell 3.12 & Win 3.x/95/NT
	Development and implementation of Automated Network Management Consoles (ManageWise, Transcend, Insight Manager, ArcServe Manager, Intel NetPort Manager, etc)
	Migration/upgrades of 29 sites to new national standards
	4 office relocations (including 1 call centre)
	Implementation of Email/Calendar (GroupWise) to 7 sites
	Development and implementation of bespoke remote access systems for Emergency workers (telemetry, radar, AVM, etc)
	Development and implementation of hand-held automated data recording/verification/archiving PDAs for Water Quality teams
	Managed pilot and detailed review of new bespoke HR/Payroll System and automated system for conversion from previous 
	All Projects fully documented & delivered to Time and Budget

Employment History (Cont)
April 1996 – Nov 1996 :	LAN/WAN Infrastructure Project Mgr - Post Office iT
					Reporting to:  Senior Project Manager - Post Office iT
Scope :	Provide Project Management and Information Technology Consultancy for multiple LAN, WAN and Voice projects
Achievements :	2 Call Centre upgrades and creation of 2 DR Call Centres
12 LAN/WAN installations/upgrades
3 staff/office/depot relocations (including 1 call centre)
4 GPT Voice Switch (PBX/PABX) upgrades
4 regional application rollouts 	4 regional IT audits
All Projects delivered to Time and Budget

Jan 1996 – Mar 1996 :	IS/BPR Consultant – Black Horse Financial Services
					Reporting to:  IT Director – BHFS (via ICL)
Scope :	Investigate, analyse and audit the implementation of new Workflow system (AWD). Audit revised Business Process Documentation and review support processes in light of change
Achievements :	Created Audit Document for the Workflow implementation including Risks/Issues register, disaster recovery processes and project metrics comparison table
Analysed support requirements and developed transition plan
Created document templates, managed documentation for clients/servers and implemented documentation change control

Dec 1996 – Jan 1996 :	Project Assurance – Middle East Banking Project
					Reporting to:  Practice Director – Int’l Consultancy
Scope :	Project Assurance of all workstreams of failing Middle East Banking project. Visit all locations (ME) and create report

July 1995 – Dec 1995 :	Interim Support Team Mgr / Project Manager - Otis plc
					Reporting to:  UK Support Manager - Otis plc
Scope :	Prioritisation and assignment of IT Support work within UK and management of 4 direct reports and various external teams
Project Manage HR System and multiple European projects
Achievements :	Successfully dealt with 6 month backlog of support calls, managed 3rd party suppliers/engineers, and revised SLA’s & UK IS support documentation
Managed national rollout of PC Applications for Engineers
Successfully implemented full Peterborough 2000 (PS2000) HR & Payroll System in conjunction with Snr Personnel Mgr
Planned and supported: European rollout of new Otis Logos.  Relocated European Head Office dept.s from Paris to London

Employment History (Cont)
April 1995 – July 1995 :	BPR Project Management Consultant - American Express International (at Amex IOT BPR Conference)
					Reporting to:  Head of Operations - Amex JPAA
Scope :	Project Management consultancy to International BPR (Business Process Re-engineering) Teams made up of Director & Vice-President level team-members
Modelling of business processes & data flows to rationalise existing processes and streamline intended implementations
Responsible for BPR Team documentation (MS Project, Visio)
Creation of PIDs (Project Initiation Documents) for each identified project/initiative
Take over management of MIS MS Excel development team consolidating three separate financial databases for BPR use
Achievements :	Developed Gantt chart standards to facilitate combination of all conference project plans (150+) into one master plan
	Using existing project metrics developed high-level PIDs and implementation plans for 47 initiatives consolidated across 52 markets within 5 continental divisions. All gained sign-off
Initiated Change Control Workshop to define change management processes for International business projects
Replaced 8 pre-existing external consultants on MIS MS Excel development team with 3 VBA programmers and 3 temps to achieve timely consolidation of three global finance databases

Feb 1995 - Mar 1995 	IT Project Leader - Woolworths plc, London (via CSC)
	Reporting to:  IT Manager – Woolworths plc

Dec 1994 - Jan 1995	IT Project Leader - CSC/BHS, Luton & London
	Reporting to:  CSC IT Development Manager

Employment History (Cont)
July 1994 -Dec 1994	“Moves & Changes” Project Manager - NatWest Group IT
	Reporting to:  Senior IT Infrastructure Manager 
Scope :	Project Management of major relocation project moving 550 Development Staff and General Users between five non-greenfield sites within Central London
	Co-ordinate and plan simultaneous infrastructure/application upgrades and software rollouts
	Co-ordination with Internal Accommodation Team (where to move to, desk planning) and Property Management Team (Architects / Electricians / Internal Fit Out)
	Direct Management of three staff.  Matrix Project Management of: LAN Analysts, External Audit Team, WAN Design Team, LAN Design Team, 3rd Party Cablers, Cabling Services Team, Voice/Telephony Team, & General Support Team
Achievements :	All moves completed as scheduled
Historical severe network problems resolved (broadcast storms, severely delayed response times, 45 minute log-on, etc)
Instituted regular Business/IT ‘Accommodation Moves’ meetings to aid communication, assign responsibilities and resolve issues
Negotiated lower price contracts and introduced performance criteria with Third Party Cabling Installation Companies 
	Managed emergency re-cabling of 3 patch rooms after flood caused by malfunctioning sprinkler system
	Upgraded router configuration management processes

April 1994 - June 1994	MIS Business Analyst/Developer - Mobil Data Services Ltd
	Reporting to:  MIS Development Manager

Employment History (Cont)
Jan 1994 - Mar 1994	Relocation Project Manager - Merrill Lynch, London
	Reporting to:  Int’l Project Manager (MLIB Manhattan)
Scope :	Project Management of the move of 450 users from UK Head Office (Ropemaker Place) & 4 redundant London sites to new Belgravia offices.  Simultaneous upgrade of infrastructure
	Manage the rollout of MS Office Professional and conversion from previous multiple types of office systems
	Manage the conversion of bespoke application macros from Lotus 1-2-3 / Symphony, MS Works, Quattro Pro, Paradox, dBase, and WordPerfect to MS Word, MS Excel and MS Access.  
Specific responsibility for business critical Treasury department 
Achievements :	All users moved to schedule.  Seamless transition for users from old office on Friday evening to new office on Monday morning.  All users’ data and macros successfully migrated to MS Office Professional
	Developed Excel 4.0 macros to automate data updates from Reuters RT Market Information System and led team to develop integrated series of MDS template for brokers

Previous Contract Positions
Nov 1993 - Jan 1994		MIS Statistician / Programmer - Credit Suisse First Boston
Sep 1993 - Nov 1993		Project Leader (PC App/Integration Consultant) - Private Bank
April 1993 - Sep 1993		Project Leader (Senior A/P) - Prudential Life & Pensions
March 1993 - April 1993		Novell Installer / Troubleshooter - PA Consulting
Jan 1993 - Feb 1993		Project Leader (BPM Analysis) - WH Smith News (via ICL)
Sept 1992 - Dec 1992		Project Leader (Networks) for MOD Project - VSEL, Bath
May 1992 - Sept 1992		Interim Senior European Support Analyst - JP Morgan
Jan 1992 - April 1992		Network Manager & IT Consultant- Lewisham Council
Nov 1991 - Jan 1992		Lead System Tester - Railfreight Distribution
May 1991 - Oct 1991		Lotus 1-2-3 Project Consultant - British Gas, London
Feb 1990 - Jan 1991		Data Control Administrator - SG Warburg, London
May 1989 - Dec 1989		Project Support/Administrator - ICL (Izmir, Turkey)
Nov 1987 - Sept 1988		PC Installer / Support - British Gas, Bath
Sept 1986 - Sept 1987		Bargee / Administrator - YACHT Charity

Education, Qualifications and Continuing Professional Development

November 2010 onwards	Focus & Review Group Member – APM BoK 6th Edition
Sept 2009	Six Sigma for Business Leaders (Maverick) – 3 days
May 2009	European Computer Driving Licence – public exam
Feb 2009	Prince2 Practitioner Re-Registration – public exam
Oct 2008	ARMA International Conference and Exhibition – 5 days
Feb 2008	MSP 2007 Advanced Practitioner Conversion (AIM) – 1 day
Nov 2007	PSNext Change Management toolset (Sciforma) – 2 days
March 2007	AIIM ECMp (Enterprise Content Management) Practitioner
March 2007	Imaging Technology Education & Exposition (ITEX)
May 2006	Business Benefits of Mobile Broadband (IWCE) - 3 days 
Oct 2005	ITIL Service Management and CMMI (Dynamic LV) – 3 days
Oct 2005	VoIP/IPTV Benefits/Strategy/Deploy (TelecomsNext) – 3 days
June 2005	Managing Successful Programmes Practitioner (Aim) – 3 days
May 2005	ISO9000/ISO9001 training (BQI Consulting Limited) – 2 days
Apr 2005	CobiT 4.0 - IT Gov, Control & Assurance (ISACA) – 3 days
Apr 2005	ICSP Internet Banking and Reconciliation (ACA) – 3 days
Apr 2005	Managing Successful Programmes Foundation (Aim) – 3 days
Apr 2005	ISO9000/ISO9001 EQMS training (PCGQS)
Sept 2004	Commenced Chartered Management Institute PPM Diploma
June 2004	IBM Websphere Business Integration Workbench – 3 days
Jan 2004	Member of Project Management Institute - 400564
Dec 2003	Member of Association for Project Management - R29779
Oct 2003	BEN (Business Engine Network) for PM’s (LTSB) – 2 days
Sept 2003	Prince2 Practitioner re-qualification (Aim) - 5 days
March 2003	Strategic PMI for Programme Mgrs (Maverick NY) - 4 days
May 2002	Quality Concepts and Methods (AIQA) – 5 days
Oct 2000	Introduction to Siebel Course (Polaris Solutions) - 2 days
Sept 1999	Introduction to IBM Web Sphere products - 2 days
Aug 1998	Business Objects Explorer/Reporter (Bus Obj) - 2 days
Aug 1998	Prince 2 Practitioner (Duhig Berry) - 5 days
Aug 1997	Advanced Applying PMW (ABT Corporation) – 2 days
April 1996	Introduction to PRINCE (Post Office IT) – 2 days
Jan 1996	Introduction to AWD Workflow (BHFS) – 2 days
May 1995	Introduction to Six Sigma (American Express) – 1 day
May 1995	Strawman BPR Method (American Express) – 2 days
Aug 1994	Introduction to Cisco Router Configuration (Horizon) - 5 days
Aug 1994	Cisco Hardware 2500/4000/7000 (Horizon) - 2 days
July 1994	Microsoft MCP – Windows 4 Workgroups 3.11 (Open Exam)
July 1994	Microsoft MCP – Microsoft Project v.4 (Open Exam)
Jan 1993	Introduction to Yourdon / Structured Methodologies – 2 days
Jan 1993	HP Unix System Administrator – 2 days
Nov 1992	Advanced Microsoft Project– 1 day
Oct 1992	SSADM (VSEL) – 3 days
May 1989	Introduction to Project Management Principles (ICL) – 3 days
1988 - 1989	City Of London  1st Yr Accountancy / Economics BA
1981- 1986	Clifton College, Bristol.  (Scholar) - 3 A-Levels (incl Maths)
Professional References can be supplied upon request